1. Personal Information We Collect
We collect personal information necessary for providing our services and communicating with you. This includes:

• Contact Details: Name, email, phone number, mailing address.

• Project Details: Information related to project requests or quotes.

• Payment Information: Bank and credit card details (processed securely).

• Website Activity: IP address, browser type, and cookies to enhance your experience.

• Communication Records: Emails, calls, and messages exchanged with us.

2. How We Collect Information
We gather your information through:

• Direct interactions (online forms, emails, phone calls, in-person).

• Our website and social media.

• Automatic data collection via cookies or similar technologies.

3. Purpose of Information Collection
We use your information to:

• Provide quotes, consultations, and project management.

• Communicate regarding projects and respond to inquiries.

• Process payments and manage accounts.

• Fulfill legal requirements.

• Improve our services through user behavior analysis.

• Send promotional emails/newsletters (with your consent).

4. Cookies
We use cookies to enhance your browsing experience and personalize content. You can adjust browser settings to reject cookies, though this may limit certain features.

5. Information Disclosure
We do not sell or rent your information but may share it with:

• Service Providers: Trusted third parties (e.g., payment processors).

• Legal Obligations: To comply with law or protect our interests.

• Business Transactions: In the event of sale, merger, or business transfer.

6. Data Security
We secure your information through:

• Encryption of sensitive data.

• Secure servers and firewalls.

• Access controls to limit data access to authorized personnel.

7. Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy practices; please review their policies separately.

8. Access and Correction
You have the right to access and correct your personal information. Contact us to make changes; we typically respond within 30 days.

9. Direct Marketing and Opt-Out
We send marketing communications only with your consent. You can opt out at any time via instructions in the communication or by contacting us.

10. Overseas Data Transfers
Some data may be stored or processed overseas with third-party providers. We ensure data remains protected under Australian privacy laws.

11. Data Retention
We retain your data only as long as necessary to fulfill its purpose or meet legal requirements, after which it is securely deleted or anonymized.

12. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors and will delete any collected information promptly if identified.

13. Your Rights
Under Australian law, you have rights including:

• Accessing and correcting your data.

• Withdrawing consent for marketing.

• Filing a complaint if you believe your privacy is breached.

14. Privacy Complaints
If you feel your privacy has been violated, contact us with your concerns. We will investigate and respond within 30 days. You may also contact the OAIC or NSW Information and Privacy Commission if unsatisfied.

15. Policy Updates
We may update this policy periodically. Check this page for any changes.

16. Contact Us
For questions about this policy or handling of your information, please reach out to us:

Premo Projects
Phone: 0480 290 883
Email: Jake@premoprojects.com.au